Refund Policy

Effective date: November 9, 2018


3 Day Refund Policy for Setup Fee

We believe in creating products and services with no hidden surprises. We want you to be 100% confident that when you purchase product from Pixwalla.com that it is everything you imagined and then some. Due to the nature of the Pixwalla business model and the fact the products are immediately made available upon purchase we do maintain a strict 3-day return policy, which begins on the date of purchase.

We will refund you all setup fee's however any amount of money spent on enrichment credits that were used will not be refunded. For example if you purchased 500 credits and used 300 of them to enrich data, you will only be refunded the unused portion. This is due to the fact that all data enrichment is performed by 3rd party sites and there is a no-refund policy on data purchases.

We are committed to providing you with the best service as well as the best products. Should you have a request for a refund please call Customer Support Team.


Please call us first and provide us the opportunity to investigate your issues and refund your money during the 14 day grace period. When you simply chargeback your account with your credit card company it damages our reputation with our merchant partner and puts the Pixwalla website at risk.

Our goal is to make sure you are 100% satisfied. In almost every case a refund will be issued much faster than a chargeback.

Product Renewal

All products are automatically renewed on their renewal date after the initial term. The next renewal dates are included in every invoice. All package renewals will be invoiced 10 days prior to their renewal date unless other arrangements have been made or a cancellation request has been received. Cancellation requests must be received up to five days prior to the next package renewal date in order to not be automatically billed for the next renewal period.
New products added to an existing account will not be activated until all invoices on the billing account are paid.

Payment

All charges are shown in US dollars. Payments must be made in US dollars and drawn from a US financial institution. Exchange rates vary and are determined by the issuing financial institution. We accept payment via Visa, MasterCard, Discover, American Express, PayPal, check or money order. When choosing a credit card as the primary method of payment, the customer gives consent to Pixwalla.com (Invincible, LLC) to charge the indicated card on the due date of any invoices on the account. It is the customer's responsibility to keep all credit card and contact information current.
Invoices are due on the product renewal date. Accounts Pixwalla.com (Invincible, LLC)that have any invoices that are more than 14 days overdue will be suspended unless prior arrangements have been made. Accounts that have invoices over two months overdue will be subject to termination. All data in these accounts will be removed from our servers and will be irretrievably lost.

In the event that the customer fails to pay for services given, Pixwalla.com may assign unpaid late balances to a collection agency for appropriate action. The customer agrees to reimburse Pixwalla.com for all expenses incurred to recover sums due, including attorneys' fees and other legal expenses if legal action is necessary to collect payment on balances due. Returned checks will incur a $25.00 fee per instance.

Upgrades and Downgrades

Upgrades become effective only after payment for the product price difference is paid. In the event of a downgrade, the amount of the package price already paid over the new package price for that cycle will be placed on the billing account as a service credit. Refunds will not be issued.

Cancellation

If there is an issue with your account or support, we'd be happy to resolve any questions or concerns you may have. Please feel free to submit a support ticket with your issue, call us at 408-647-5259 or contact our LiveHelp option on our website. Please request an escalation if this is due to an unsatisfactory answer to a previous issue. All cancellation requests must be sent through the cancellation form at http://www.pixwalla.com/cancel.php  Refunds are not offered for partial months of service. Accounts that are terminated due to Terms of Service violations are not eligible for any refunds.

Refunds

Refunds are issued for products when a request to cancel a product package is submitted via our cancellation form within 14 days of account signup. Domain registrations, and 3rd party services are not refundable you must contact 3rd party for a refund.. Refunds requested for remaining months on canceled prepaid packages must be submitted within 14 days of payment.

Billing Errors

If you discover an error on your invoice please notify us as soon as possible by either calling or submitting a ticket to our Billing Department. We will honor invoice errors as long as we are notified of them within 14 days. If more than 14 days have elapsed we may decline the refund request. If a refund is in order it will go onto your account as a service credit to be used on a future invoice.

Chargebacks/Payment Reversals

If at any time you have questions or concerns regarding a charge from Pixwalla.com (Invincible, LLC) please contact us at 408-647-5259 or submit a ticket at Pixwalla.com/support.php. Pixwalla.com may reject the future use of credit cards from an account for which a chargeback has been previously issued. Upon receipt of a chargeback or credit card or PayPal payment reversal, the account related to the payment may be suspended.

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